Wanted to be a part of our Mission
VKYC Team Leader (Video KYC)
JOB SUMMARY
We are seeking a proactive and compliance-driven VKYC Team Leader to manage day-to-day Video Customer
Identification Process (V-KYC) operations. The role requires leading a team of VKYC executives, ensuring adherence
to RBI guidelines, preventing fraud, and driving conversion rates while delivering a seamless digital onboarding
experience for customers.
KEY RESPONSIBILITIES
- Lead, mentor, and supervise a team of VKYC Executives to ensure high productivity and service levels.
- Monitor live and recorded video interactions to ensure strict compliance with RBI/AML and KYC guidelines.
- Track key performance metrics including conversion rates, handling time, queue drop-offs, and accuracy.
- Handle escalated customer queries, technical glitches, or exception cases during verification.
- Conduct regular audits of completed video KYCs to check for fraud risks, forgery, or process gaps.
- Coordinate closely with Risk, Compliance, Fraud Control Unit (FCU), and IT/Product support teams.
- Manage shift rosters, floor operations, and resource allocation to handle peak customer traffic efficiently.
- Provide continuous coaching, feedback, and training to team members on soft skills and regulatory checks.
- Prepare and analyze daily, weekly, and monthly MIS reports on VKYC operational performance.
- Drive process enhancements and suggest workflow optimizations to reduce turnaround time (TAT).
- Ensure robust security protocols are maintained during data capture, geo-tagging, and document storage.
- Stay updated on regulatory updates concerning video- based customer onboarding.
REQUIRED SKILLS
- 4–7 years of overall experience in banking/fintech operations, with at least 2–3 years specifically managing VKYC or digital onboarding teams.
- In-depth knowledge of RBI guidelines, PMLA regulations, KYC standards, and document verification protocols.
- Strong leadership capabilities, team management, conflict resolution, and floor control skills.
- Exceptional attention to detail with proven ability to detect fraud, spoofing, or document tampering.
- Excellent communication skills, technical proficiency in CRM/VKYC platforms, and robust data reporting (MIS) capabilities.