Wanted to be a part of our Mission
Junior Email Support
About the Role
We are looking for enthusiastic and detail-oriented candidates for the role of Junior Email Support Executive. The candidate will be responsible for handling customer queries through email and providing timely and accurate resolutions
Detailed Job Description
Roles & Responsibilities
- Respond to customer queries via email professionally and promptly.
- Resolve customer concerns by coordinating with internal teams.
- Maintain proper records of customer interactions and resolutions.
- Ensure high-quality communication and customer satisfaction.
- Follow company guidelines and process standards while handling emails.
- Escalate unresolved issues to the concerned department when required.
Requirements
- Good written and verbal communication skills in English.
- Basic computer knowledge and typing skills.
- Ability to work in a fast-paced environment.
- Willingness to learn and adapt.
- Freshers are welcome to apply.
Preferred Skills
- Basic knowledge of MS Office and email handling.
- Good problem-solving and interpersonal skills.
Benefits
- Training provided
- Career growth opportunities
- Friendly work environment
- Incentives and performance benefits (if applicable)