Apply Now

Wanted to be a part of our Mission

Tele Collection Team Leader
Job Type: On-site | Experience Required: 2+ Years | Industry: NBFC
About the Role
We are looking for an experienced and results-driven Tele Collection Team Leader to manage and lead a team of tele-collection executives. The role involves driving collection performance, ensuring compliance with company policies, and maintaining high standards of customer communication
Detailed Job Description

Key Responsibilities:

  • Lead, monitor, and motivate a team of tele-collection executives to achieve daily and monthly collection targets.
  • Allocate workloads, track individual and team performance, and provide regular feedback.
  • Ensure adherence to collection processes, compliance guidelines, and regulatory standards.
  • Handle escalated customer cases and support the team in resolving complex collection issues.
  • Conduct regular team meetings, coaching sessions, and training to improve productivity and quality.
  • Prepare and share MIS reports on collections, performance metrics, and recovery status.
  • Coordinate with internal teams to resolve discrepancies and improve collection outcomes.
  • Maintain a professional and customer-centric approach in all interactions.
Required Skills & Qualifications:
  • Minimum 2+ years of experience in tele-collections, with prior experience in a team leadership role.
  • Strong knowledge of collection processes, recovery strategies, and compliance norms.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to lead teams, manage pressure, and meet targets.
  • Proficiency in MS Excel and basic reporting tools.
  • Strong problem-solving and decision-making abilities.
Preferred Qualifications:
  • Experience in BFSI, NBFC, FinTech, or related industries.
  • Familiarity with CRM and dialer systems.