Wanted to be a part of our Mission

Tele Collection Team Leader

📍 On-site | 💼 2+ Years | 🏦 NBFC

About the Role

We are looking for an experienced and results-driven Tele Collection Team Leader to manage and lead a team of tele-collection executives.

The role involves driving collection performance, ensuring compliance with company policies, and maintaining high standards of customer communication.

Detailed Job Description

Lead, monitor, and motivate a team of tele-collection executives to achieve daily and monthly collection targets
Allocate workloads, track individual and team performance, and provide regular feedback
Ensure adherence to collection processes, compliance guidelines, and regulatory standards
Handle escalated customer cases and support the team in resolving complex collection issues
Conduct regular team meetings, coaching sessions, and training to improve productivity and quality
Prepare and share MIS reports on collections, performance metrics, and recovery status
Coordinate with internal teams to resolve discrepancies and improve collection outcomes
Maintain a professional and customer-centric approach in all interactions

Required Skills & Qualifications

Minimum 2+ years of experience in tele-collections, with prior experience in a team leadership role
Strong knowledge of collection processes, recovery strategies, and compliance norms
Excellent communication, negotiation, and interpersonal skills
Ability to lead teams, manage pressure, and meet targets
Proficiency in MS Excel and basic reporting tools
Strong problem-solving and decision-making abilities

Preferred Qualifications