FAQ

FREQUENTLY ASKED QUESTIONS





Who can apply for a loan in Payrupik

Any Indian individual age between 21-55 years, who is salaried or has a monthly source of income may apply for a Personal Loan through the Payrupik Platform.

Does Payrupik have an NBFC license?

PayRupik is a product of Sayyam which is a registered NBFC with RBI.

What are Payrupik Terms and Conditions?

You can read our Terms & Conditions. https://www.payrupikloan.in/terms

What is Payrupik privacy policy?

You can read our privacy policy. https://www.payrupikloan.in/privacypolicy

What are the documents I must submit for the person loan?

Each user who applies for a personal loan will be required to submit two kinds of document:
a. PAN: We collect your PAN details to check your Credit Score and other financial parameters
b. Proof of Address: You may provide us with a copy of your Aadhaar or Masked e-Aadhaar.

What do you mean by mobile linked with Aadhaar?

This is the mobile number which is updated in your Aadhaar. For e-signing the Loan Agreement, UIDAI will send you an OTP on this number.

Can I get the amount transferred to someone else’s bank account?

No, you can only get the loan amount transferred to your personal savings bank account.

Where is the loan disbursed?

The loan amount is transferred directly to your bank account, which is provided by you during the loan application process.

What is the interest that I need to pay for the personal loan and salaried product?

Interest rates for Personal Loan and Salaried start at 29% per annum.

What is the repayment tenure offered for personal loan and salaried product?

Personal loan repayment tenure loans ranges from 14,28,42 days

Salaried loan repayment tenure loans ranges from 30,60,90 days.

How long does it take to disburse the amount?

As long as you are eligible for a Personal Loan, you can get your Loan amount transferred directly into your bank account within just 1 working day of application.

Can I avail multiple personal loans at once?

No, you need to repay the first loan in full and on time to be eligible for the next loan.

Why do you require my Salary Account Details?

It is mandatory to fill in the details of your company-provided salary account if you want to apply for Personal Loan and Salaried loan. We require this information as a part of our process to check and validate your employment and salary details provided. We also need this information to cross-check your transactions as recorded in your bank statement, based on which your credit limit would be decided. There is no reason to worry, though. These details are completely safe with us and won’t be shared with anybody.

Can I cancel the loan at any stage?

No, you can cancel the loan application only before the disbursement of the loan. After the disbursement of the loan amount to you, you will not be able to cancel the loan application.

What happens if the app crashes when I’m midway through my loan application process?

We have made sure that the loan request process on our app is smooth and bug-free. But, if your app crashes at any point in time, you will be able to restart from the same step.

My application for a personal loan/salaried did not get approved. Why?Your application may not be approved due to multiple reasons such as a duplicate profile or low Credit Score. If you feel it is in error, you can drop us a mail on [email protected] and we will rectify any errors.

Your application may not be approved due to multiple reasons such as a duplicate profile or low Credit Score. If you feel it is in error, you can drop us a mail on [email protected] and we will rectify any errors.

How safe is it to do O-KYC/E-KYC Process on the Payrupik platform?

E-KYC or O-KYC service is regulated by the UIDAI and has stringent security measures in place. All your KYC data is encrypted and digitally-signed to ensure authenticity at every step.

What if I change my phone or the SIM?

If you change your phone or your SIM, you can download the Payrupik app again and restart from where you left.

How can I delete my profile ?

Steps for deleting a profile
1. Login to PayRupik App. 2. Go to the account option.
3. Select account management.
4. Click on delete account and select the reason for deletion and confirm it.
5. Click on send OTP and enter it. 6. Account will be deleted.

Note: Account once deleted can't be retrieved, all your borrowing records, documents uploaded will be deleted and account remains suspended indefinitely.

Can I retrieve a deleted account ?

No, once an account is deleted we can not reactivate it.

Can I change my personal details ?

Yes you may contact our customer support team to update/ edit few details such as Name, DOB, mobile number (if linked with Aadhar). Our customer support team can be contacted on 022-489-30118 or mail to us at [email protected]

Can I change my banking details?

Yes if there are no ongoing loans you may directly change the banking details under authentication - banking info or contact our customer support team for the same. Our customer support team can be contacted on 022-489-30118 or mail to us at [email protected]