FAQ

FREQUENTLY ASKED QUESTIONS




What is Sayyam Investments Private Limited and what services does it offer?

Sayyam Investments Private Limited is a registered Non-Banking Financial Company (NBFC) regulated by the Reserve Bank of India (RBI). Sayyam specializes in providing digital lending solutions tailored to meet the evolving financial needs of individuals across India.

We offer a range of services including:

  • Instant personal loans through our mobile platform PayRupik
  • Medical loans under the MediClaim Loan product
  • Co-lending partnerships with other banks and NBFCs to jointly fund customer loans
Is Sayyam Investments a registered Non-Banking Financial Company (NBFC)?

Yes, Sayyam Investments Private Limited is a RBI-registered Non-Banking Financial Company (NBFC) operating as a non-deposit-taking non bank financial institution. We are fully compliant with regulatory norms and offer a wide range of digital lending solutions.

Where is the registered office and corporate office of Sayyam Investments located?

Our registered office is located in Guwahati, Assam, while our corporate and operations offices are strategically located in key cities across India to support nationwide lending and partnerships.

What types of financial products does Sayyam Investments provide?

Sayyam Investments is a trusted personal loan finance company offering a range of unsecured credit products such as:

  • Instant personal loans via our app PayRupik
  • Medical loans under our MediClaim Loan product
  • Co-lending solutions in partnership with other non banking loan companies and banks
How is Sayyam Investments regulated by the Reserve Bank of India (RBI)?

As a certified NBFC, Sayyam operates under the governance of the Reserve Bank of India (RBI) and adheres to all applicable guidelines for non bank financial institutions offering digital lending services.

How does Sayyam Investments ensure compliance with regulatory guidelines?

We maintain a strong in-house compliance team and robust internal controls to ensure full adherence to RBI directives. Our operations, especially for NBFC instant loans, follow stringent KYC, underwriting, data security, and fair lending protocols.

What are the core values that drive Sayyam Investments’ operations?

Our operations are guided by core values of trust, transparency, customer-centricity, and innovation. As one of the best NBFC for personal loan, we believe in delivering secure, fast, and fair financial access to underserved and digitally active segments.

What are the primary customer segments served by Sayyam Investments?

We serve salaried professionals, self-employed individuals, and young credit seekers across India. Our offerings include loans without collateral, flexible tenures, and fast disbursal — making us a trusted NBFC for personal loans.

What are the company’s policies related to data privacy, fair lending, and grievance redressal?

Sayyam follows a strict data privacy policy aligned with Indian IT laws. We promote fair lending practices and have a dedicated grievance redressal system to ensure customer satisfaction and regulatory compliance.

How can institutional or lending partners collaborate with Sayyam Investments?

We welcome collaboration with banks, NBFCs, and fintechs looking to scale through co-lending partnerships. To explore partnership opportunities, please reach out to us at:

Email: __________________

Phone: +91-______________

What is PayRupik, and how does it relate to Sayyam Investments?

PayRupik is a digital lending platform powered by Sayyam Investments Private Limited. It allows users to apply for quick and hassle-free personal loans through a mobile app. As a registered non bank loan company, Sayyam ensures that all lending operations on PayRupik comply with the RBI regulations, offering a safe and reliable borrowing experience.

Where can I download the PayRupik mobile application?

You can download the PayRupik app from the Google Play Store. It provides an easy to use interface for applying for personal loans anytime, anywhere making it a standout solution from a trusted personal loan finance company in India.

What makes PayRupik different from other instant loan providers?

PayRupik offers fast, secure, and paperless loan approvals with minimal documentation. The platform combines compliance, technology, and user-first design to meet your credit needs more efficiently.

What is the typical loan disbursement timeline through PayRupik?

Once approved, loan amounts are typically credited within minutes to a few hours. This makes PayRupik a preferred choice for those looking for loans without collateral and a quick turnaround in times of financial need.

Are the loan approval and disbursal processes fully online?

Yes, with PayRupik, everything from application to disbursal is 100% digital. As one of the best NBFC for personal loan solutions, it eliminates the need for physical visits or paperwork, ensuring a seamless and modern lending experience.

Who are the official lending and data partners associated with Sayyam Investments?

Sayyam Investments partners with leading banks, fintech platforms, and technology providers to strengthen its lending infrastructure and expand financial access. As a trusted personal loan finance company, these collaborations help us deliver seamless, compliant, and scalable credit solutions to individuals across India.

1.1 What is a credit score?

A credit score is a number between 300 and 900 that tells how likely you are to repay borrowed money on time. This number is based on how you've handled loans and credit cards in the past — whether you paid your EMIs and bills on time, how much credit you use, how long you've had credit accounts, and more. The higher the score, the more financially trustworthy you appear to banks and lenders.

1.2 Why does a credit score matter?

Your credit score plays a big role when applying for any loan or credit card. A high score increases your chances of getting approved and helps you get lower interest rates and better loan amounts. A low score can make borrowing difficult or expensive. It also helps you get quicker approvals without the need for too many documents.

1.3 What does 'No Credit History' or NA/NH mean?

If you’ve never taken a loan or used a credit card, your credit report might show "NA" (Not Available) or "NH" (No History). This means there's no past credit behavior to evaluate. You can start building your credit history by taking small loans or credit-building products and repaying them on time.

2.1 What influences my credit score?
  • Timely repayments – Delays or missed EMIs impact your score negatively
  • Credit limit usage – Using more than 30% of your limit frequently reduces your score
  • Credit age – Older accounts with long histories add to your score
  • Type of credit – A mix of loans and credit cards helps
  • Recent applications – Too many loan applications can be seen as risky behavior
2.2 What is considered a healthy credit score in India?
Score RangeAssessmentLikely Outcome at PayRupik
750–900ExcellentHigh loan amounts, quick approvals
700–749GoodEligible for most loan products
600–699AverageLoan approval possible, higher rates
Below 600WeakHigher rejection risk or limited offers
NA/NHNo HistoryConsidered for first-time borrower offers
3.1 How do I start building my credit score?
  • Use PayRupik credit offerings and repay consistently
  • Keep EMI dates in mind—timely payments matter most
  • Don’t co-borrow with users who have poor credit history
3.2 Tips to improve your credit score over time
  • Pay all PayRupik EMIs on or before the due date
  • Avoid maxing out your credit card or loan limits
  • Maintain older credit accounts if they're in good standing
  • Limit new credit applications in a short period
  • Monitor your credit report for errors
3.3 Can taking a PayRupik loan help boost my score?

Yes. A PayRupik loan, when repaid on time, builds your repayment history and positively contributes to your credit score. We also report repayment behavior to all major bureaus.

4.1 What is a credit report?

It’s a record from credit bureaus (CIBIL, Experian, Equifax, CRIF) showing your past loan behavior. It includes details of your loans, repayments, delays, and credit usage.

4.2 How can I check my credit score?

You can check your credit score for free by visiting:

We fetch your updated report through our authorized bureau integrations, and checking it does not lower your score.

4.3 How often are credit reports updated?

Credit bureaus usually update your credit report every 30 to 45 days, based on when lenders submit your data. Your report gets updated after Sayyam and other lenders share data.

4.4 What’s the difference between a credit report, score, and rating?
  • Credit report: Detailed loan and credit history
  • Credit score: A number based on your report
  • Credit rating: More commonly used for businesses and large-scale borrowing
5.1 What if I find an error in my report?

If any PayRupik-related data is incorrect, email us at [email protected]. We’ll validate and coordinate with the bureau to correct it.

5.2 My closed loan is still shown as active. What should I do?

Once your loan is repaid, we report closure within 15 days. It may take 30–45 days to reflect. If not updated, contact [email protected].

5.3 What does ‘Settled’ or ‘Written Off’ mean?

Settled: You paid a partial amount after negotiation.
Written Off: The loan remained unpaid too long.
Both affect your credit score negatively.

6.1 Will checking my credit score affect it?

No, checking your own score is a soft inquiry and does not impact your credit score.

6.2 What causes my score to drop suddenly?

Frequent EMI delays, new loan rejections, or overuse of credit can negatively impact your score.

6.3 Does loan rejection reduce my score?

The rejection itself doesn’t reduce your score, but a hard inquiry does. Multiple hard inquiries can bring down your score.

6.4 Does early loan repayment help my score?

Yes, completing repayments on time helps. Prepayment is fine but full tenure builds longer history.

6.5 Can I get another PayRupik loan with low score?

Possibly. We consider more than just score, but a low score may reduce loan limit or increase interest rate.

7.1 How often should I check my credit score?

Check at least every 3 months—especially before applying for new credit or loans.

7.2 What features does PayRupik offer to maintain credit health?
  • Alerts for upcoming EMIs and repayment deadlines
  • Access to your active loan status and history
  • Support for credit report disputes
  • Guidance to grow your eligibility with each loan cycle